We collect information you voluntarily provide when you:

• Submit a contact or enquiry form (name, email, phone number, company name, message)
• Request a product sample or wholesale quote (shipping address, order details)
• Subscribe to our newsletter (name and email address)
• Create an account on our website (name, email, password)

We also automatically collect certain technical information when you visit, including:

• IP address, browser type and version, operating system
• Pages visited, time and date of visits, referring URLs
• Session and usage data collected via cookies and analytics tools

We use the information we collect for the following purposes:

• To respond to enquiries — process contact forms, quote requests, and sample orders
• To fulfil orders — process, dispatch, and track product samples and wholesale shipments
• To send communications — newsletters, product updates, and promotions you have opted into
• To improve our website — analyse traffic patterns, identify errors, and optimise content
• To comply with legal obligations — retain business records as required by applicable law

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use:

• Essential cookies — required for the site to function, including session and cart management
• Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics)
• Preference cookies — remember your settings and preferences across visits

You can control and disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website or conducting our business (e.g. email service providers, shipping companies), subject to confidentiality obligations
• Legal compliance — when required to do so by law, court order, or government authority
• Business transfers — in connection with any merger, acquisition, or sale of company assets, with appropriate notice to you

We retain personal data only for as long as necessary to fulfil the purposes outlined in this statement, or as required by applicable law. Enquiry and order records are typically retained for up to 7 years for accounting and legal compliance purposes. Newsletter subscriber data is held until you unsubscribe. You may request deletion of your data at any time (see Your Rights below).

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your browser and our server
• Access controls limiting who within our organisation can view personal data
• Regular security reviews of our systems and processes

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data (subject to legal retention obligations)
• Objection — object to processing of your data for direct marketing purposes
• Portability — request your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details in section 11 below.

Our website may contain links to third-party websites (for example, our social media pages or shipping partners). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy statements of any third-party site you visit.

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

We may update this Privacy Statement from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this statement periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Statement or how we handle your personal data, please reach out to us: